Who Do You Call?

This page contains necessary contact information and potential situations Developmental Pathways, as your Case Management Agency, can regularly assist you with. If you are unable to reach your Case Manager for assistance or need additional support, please feel free to reach out to other members of your DP support team or follow the steps outlined below.

Business Hours & General Contact Info

Business Hours
Monday-Thursday | 8:00 AM - 6:00 PM (MST)

Main Line
303.360.6600

Intake
303.858.2260

If you are unsure of your Case Manager's contact information or for all other inquiries, call the main line at and the receptionist will direct your call.

After Business Hours & Contact Info (For Emergencies Only)

Developmental Pathways' after hours support line is meant for Case Management-related *emergencies that cannot wait until the next business day.

Support Staff Hours:
Monday-Thursday | 5:00 PM - 9:00 PM
Friday-Sunday | 9:00 AM - 9:00 PM

After Hours Support Line: 720.984.6584
When you call, leave a message that includes the individual's full name and DOB. If a message is not left, we are not able to return your call. Calls are typically returned within one hour.

*For life threatening or other emergencies, call 911 or visit the nearest ER. You can also contact Colorado Crisis Services at 1.844.493.8255 or text TALK to 38255 or visit www.coloradocrisisservices.org for more information.

Services & Supports

  • Service planning
  • Scheduling meetings
  • Revisions or changes to plan; utilization of services, such as living situation changes
    Assistance in communicating with providers
  • If services aren't being provided within thirty calendar days or one month

Who to Contact:
Your Case Manager (CM); If unable to reach your Case Manager, if the matter is urgent or you haven't received a response in two business days, contact their Assistant Program Manager, Supervisor, or Associate Director.

What to Do After Hours?
Call and leave a message with your Case Manager.

Concerns/Complaints

  • Communicating, documenting, and resolving concerns and complaints with your Case Manager or Developmental Pathways

Who to Contact:
If the issue is with your Case Manager (CM) or to give feedback on their service, contact their Supervisor or Associate Director.

What to Do After Hours?
Call and leave a message or email your Case Manager or their Supervisor.

Provider Concerns

  • Responsiveness, scheduling, or general procedural concerns
  • Scheduling meetings
  • If concern of abuse, exploitation, or neglect, follow steps outlined in Mistreatment section

Who to Contact:

  1. The provider. Your Case Manager (CM) can provide strategies about addressing concerns, if needed.
  2. If no immediate resolution, follow provider's grievance procedure. A copy should be provided upon starting services.
  3. File a formal complaint against the provider with the CO Dept. of Public Health & Environment
  4. Notify your Case Manager if you would like to find a new provider.

What to Do After Hours?
Call and leave a message with your Case Manager. If the concern is urgent, call and leave a message on the After Hours line 720.984.6584.

Mistreatment

  • For assistance with navigating what to do for an incident of Mistreatment, Abuse, Neglect, or Exploitation

Who to Contact:

  1. 911 or police
  2. Call the Critical Incident Reporting line: 303.858.2170.
  3. Contact your Case Manager (CM); if unavailable, contact their Assistant Program Manager, Supervisor, or Assistant Director.

What to Do After Hours?
Follow the above steps. Someone from DP will follow up the next business day. If the incident results in a crisis and someone needs to be moved or placed, call and leave a message on the After Hours line: 720.984.6584.

Benefits

  • SSI/Medicaid

Who to Contact:

  1. Social Security Administration or your County Office
  2. Your Case Manager (CM); and your CM will contact or may connect you to the Benefits Program Manager.
  3. If unable to reach your Case Manager, contact their Assistant Program Manager, Supervisor, or Associate Director.

What to Do After Hours?
Call and leave a message or email your Case Manager.

Crisis/Emergency

  • Risk of homelessness
  • Unstable situations
  • Hospitalization and ER visits

Who to Contact:

  1. If you are served under the DD Waiver and have residential support, first reach out to your contact at the agency.
  2. Next, contact your Case Manager (CM);
  3. If unable to reach your Case Manager, contact their Assistant Program Manager, Supervisor, or Assistant Director;
  4. Or call the Main line: 303.360.6600, and ask for the Crisis Program Manager.

What to Do After Hours?
Call and leave a message on the After Hours line 720.984.6584.

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