Looking for support for a family member? Are you referring a family or individual that can use supports related to their disabilities?
We support individuals of all ages through various programs and services:
- Early Intervention
- Home and Community-Based Services Waivers (HCBS) and State Funded Programs
- Non-HCBS Programs
Visit our Get Started page for more specific information and contact details.
Not sure where to start?
Looking for a team member?
Need to contact our leadership team?
We Want to Hear From You
Have a positive story to share about your services and supports or praise for a team member?
Have a complaint or concern you need to be addressed?
Have a heartwarming news clip to share?
For Specific Situations or Emergencies
If you are unable to reach your case manager or coordinator for assistance or need additional support, please feel free to reach out to other members of your DP support team or follow the steps outlined below.
Developmental Pathways’ after hours line is a voicemail routing system that is monitored on Fridays and holidays during typical business hours.
After Hours Support Line: 303-360-6600, ext. 3, then select the option for urgent customer service support.
When you call, please select the best option for your needs and leave a message that includes the individual’s full name and DOB. Due to technology constraints, we cannot return calls if we do not receive a message (so please be sure to leave one).
Response Times
Our team strives to return urgent messages within 1 hour and non-urgent items are handled on the next business day.
For Life-threatening and Other Emergencies:
*Call 911 or visit the nearest ER. You can also contact Colorado Crisis Services at 1-844-493-8255, text TALK to 38255, or visit www.coloradocrisisservices.org for more information.
- Service planning
- Scheduling meetings
- Revisions or changes to plan; utilization of services, such as living situation changes
Assistance in communicating with providers - If services aren’t being provided within 30 calendar days or one month
Who to Contact:
Your case manager (CM). If you are unable to reach your CM, if the matter is urgent, or if you have not received a response in two business days, contact their supervisor or associate director.
Case Management Care Team (CMCT): Available Monday – Friday during regular business hours to support our Case Management teams and the people they serve with responsive, effective, and timely customer service.
- We encourage individuals and families to always contact their case manager as their first point of contact.
- Please reach out to CMCT for customer service and support related to case management.
CMCT Hours: Monday – Thursday: 9am – 4pm, Friday: 8am – 5pm
CMCT Phone: 303-360-6600, ext. 3, then select the option for customer service related questions
CMCT Email: CMCareTeam@dpcolo.org
What to Do After Hours?
Call and leave a message with your case manager.
- Communicating, documenting, and resolving concerns and complaints with your case manager (CM) or Developmental Pathways
- See Complaint and Grievance Procedure
- See Escalations, Complaints, Disputes, Grievances, and Appeals Policy
- See Escalations Procedure Case Management Agency
Who to Contact:
- If the issue is with your CM or to give feedback on their service, please contact their supervisor.
- If you would like to escalate an issue, please contact our Case Management Care Team (CMCT).
- CMCT Phone: 303-360-6600, ext. 3, then select the option for customer service related questions
- CMCT Email: CMCareTeam@dpcolo.org
- If you would like to further escalate an issue, please contact Amy Grogan, our current Member and Family Liaison.
What to Do After Hours?
Call and leave a message or email your case manager or their supervisor.
- Responsiveness, scheduling, or general procedural concerns
- Scheduling meetings
- If concerned about abuse, exploitation, or neglect, follow the steps outlined in the Mistreatment section
Who to Contact:
- The provider. Your case manager (CM) can provide strategies for addressing concerns if needed.
- If there is no immediate resolution, follow the provider’s grievance procedure. A copy should be provided upon starting services.
- File a formal complaint against the provider with the CO Dept. of Public Health & Environment.
- Notify your CM if you would like to find a new provider.
What to Do After Hours?
Call and leave a message with your CM. If the concern is urgent, call and leave a message on the After Hours line at 303-360-6600, ext. 3, then select the option for urgent customer service support.
- For assistance with navigating what to do for an incident of Mistreatment, Abuse, Neglect, or Exploitation
Who to Contact:
- 911 or police
- Call the Critical Incident Reporting line at 303-360-6600.
- Contact your case manager (CM); if unavailable, contact their supervisor or associate director.
What to Do After Hours?
Follow the above steps. Someone from DP will follow up the next business day. If the incident results in a crisis and someone needs to be moved or placed, call and leave a message on the After Hours line at 303-360-6600, ext. 3, then select the option for urgent customer service support.
- SSI/Medicaid
Who to Contact:
- Social Security Administration or your County Office
- Your case manager (CM). Your CM will contact or may connect you to the benefits program manager.
- If unable to reach your CM, contact their supervisor or associate director.
What to Do After Hours?
Call and leave a message or email your case manager.
- Risk of homelessness
- Unstable situations
- Hospitalization and ER visits
- If you are served under the DD Waiver and have residential support, first reach out to your contact at the agency.
- Next, contact your case manager (CM).
- If unable to reach your CM, contact their supervisor, or associate director.
- Or call the Main line at 303-360-6600, and ask for the crisis program manager.
Want to Work for DP?
We are always looking for passionate people who want to serve their community.
If you’re interested in our current job opportunities, visit our career page.
General Inquiries or Have a Story to Share?
For general inquiries about our programs and services or if you have a story to share, fill out the form below.
Contact Us
Aurora Office
14280 E. Jewell Ave., Suite A
Aurora, CO 80012
Main Line: 303-360-6600
Intake: 303-360-6600, ext. 3, then select the option to start services for Medicaid waivers or state general funded programs
Email: info@dpcolo.org
Monday – Friday | 8:00 a.m. – 5:00 p.m. (MST)
Holiday Closure Notice
We will be closed on Christmas Day (December 25). On December 26, 27, 30, and 31, the Jewell office will be open from 8:00 a.m. to 12:00 p.m.
We will also be closed on New Year’s Day (January 1), with regular hours resuming on January 2.
Happy Holidays!