Contact Us

DP’s after-hours support line is available on weekends and holidays (9:00 a.m. – 4:00 p.m.).

Call 303-360-6600, ext. 3, and select the urgent customer service option.

Please leave a message with the individual’s full name and date of birth. We cannot return calls without a message. 

Response Times

• Urgent: within 1 hour
• Non-urgent: next business day

Call 911 or go to the nearest emergency room.
Text 988 for a mental health or crisis emergency.
Contact Colorado Crisis Services at 1-844-493-8255 or text TALK to 38255 – www.coloradocrisisservices.org

If applicable:

• Contact your provider
  • For those on the HCBS-DD Waiver, contact the provider agency that manages your residential care.
  • Then your case manager
  • Or call 303-360-6600 and ask for the crisis program manager or the Case Management Care Team (CMCT).

Start with your case manager. 
If you don’t receive a response within two business days, contact their supervisor or the Case Management Care Team (CMCT): 303-360-6600, ext. 3 or CMCareTeam@dpcolo.org

Monday – Thursday: 9:00 a.m. – 4:00 p.m. 
Friday: 8:00 a.m. – 5:00 p.m. 

Start with your case manager or their supervisor or use the form above. 

To escalate:

• Contact Case Management Care Team (CMCT): 303-360-6600, ext. 3 or CMCareTeam@dpcolo.org
• Contact DP Leadership

We want to hear from you. Please visit our Feedback page. 

• Contact the provider directly first 
• If unresolved, follow their grievance process 
• File a complaint with the Colorado Dept. of Public Health & Environment (if needed) 
• Contact your case manager to request a new provider  

• Call 911 or law enforcement  
• Call DP’s Critical Incident Reporting line: 303-360-6600 or email at CriticalIncidents@dpcolo.org 
• Rights Modifications questions and Human Rights Committee (HRC) packets: HRC@developmentalpathways.org
• Contact your case manager or their supervisor  

• Contact Social Security or your County Office 
• Or contact your case manager for support  

• For claims: Contact Gainwell’s Provider Services Call Center at 1-833-468-0362
• For PAR/Service Plan questions: Contact your case manager or their supervisor or email CMBilling@dpcolo.org

Need help navigating services or sharing feedback? Contact Becca Schreckinger at 720-656-1906