Reads, "Developmental Pathways: A New Phase - Case Management Redesign (CMRD) helps us help more people." A photo of an elderly woman with a bike, bending down over a garden and tending to plants.

Developmental Pathways: A New Phase – Case Management Redesign (CMRD) helps us help more people

Today, November 1, 2023, is a day of monumental significance for DP, marking the successful beginning of our transition into a Case Management Agency (CMA) for defined service area #5, a region encompassing Arapahoe, Douglas, and Elbert counties. Years of planning and preparation have led to this moment, and it gives us immense pleasure to announce that our teams have been working tirelessly to ensure a smooth transition.

Partnering for Progress

The Department of Health Care Policy and Financing (HCPF) in Colorado has initiated the Case Management Redesign (CMRD) project to simplify and improve the quality of case management services throughout the state. The CMRD project aims to achieve compliance with federal regulations, improve quality, simplify processes, provide stability, and ensure accountability. The goal is to provide conflict-free case management services, where agencies cannot provide direct services and case management to the same individuals. An important part of this initiative is to make services easily accessible from one location for all Home and Community-Based Waivers (HCBS).

In 2014, the Centers for Medicare and Medicaid Services introduced the HCBS Final Settings Rule, which requires a person-centered approach to care. By July 1, 2024, case management agencies should be conflict-free, in line with these regulations. DP separated from Continuum of Colorado on July 1, 2022, to comply with these regulations. From November 1, 2023, DP will serve around 9,000 new individuals with disabilities and their families in Arapahoe, Douglas, and Elbert counties. If people live outside of these counties, their case management will be transferred to the assigned case management agency for their county. Case managers will continue to assess needs, support planning, referral activities, and monitor service effectiveness for individuals enrolled in HCBS and non-HCBS waiver programs, as well as State General Fund Programs.

“Today, we embark on a major organizational transition. This transition is not just a change; it’s a strategic leap toward a brighter future to help more people, a future where we will continue to innovate and adapt. With this transition, we reaffirm our commitment to our mission,” shared Matt VanAuken, DP executive director and CEO and Jenn Conrad, DP board president. “We are excited to lead our organization into this new phase and are immensely grateful for the dedication and talent of our team. Together, we will build on our past achievements and chart a course forward to continue providing excellent case management services to the disability community.”

Stay Connected

DP’s Case Management Team is committed to excellent customer service and support. People can contact any DP support team member for additional assistance. Business hours are Monday through Friday from 8:00 a.m. to 5:00 p.m. (MST). DP has launched a new Case Management Care Team (CMCT) to provide outstanding support to case management teams and the communities they serve.

Please browse our website, which has been updated to reflect our new direction, and follow us on social media for updates, events, and resources. Your thoughts, questions, and feedback are always welcome.

More Resources

More information about Case Management Redesign

More details about CMRD and DP

DP’s program and services

Looking Forward

As we embark on this new chapter of DP, we are filled with enthusiasm and hope. We are committed to continuing our mission of providing excellent case management services. Here’s to a new beginning and the exciting journey that lies ahead!