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Case Management & Program Quality Departments

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Our Case Management and Program Quality departments focus on providing great customer service while assisting the individuals we serve and their families towards meeting their goals and living a meaningful life. Using a Person-Centered approach, we strive to empower individuals in services to have input and control of their lives and to make safe and informed choices.

Why Choose Developmental Pathways?

We Will Help You…

  • Understand what services are available and help you determine if you meet criteria for developmental disability services
  • With enrolling you in the available waiver or state-funded program that is right for you
  • Determine the right combination of care, activities and support needed to live meaningful life
  • Develop a service plan and assist you in finding providers and meeting your goals for educational, mental health, emotional, social and medical services
  • Ensure your health, safety and other needs are met and your rights are respected
  • By monitoring the service plan for effectiveness and satisfaction


For a list of PASAs sorted by city or by county, click here.

Business Hours & Contact Info

Business Hours
Monday-Thursday | 8:00 AM - 6:00 PM (MST)

Contact your Case Manager or call 303.360.6600

Call the Intake Line at 303.858.2260

If you are unsure of your Case Manager's contact information or for all other inquiries, call the main line at 303.360.6600 and the receptionist will direct your call.

After Business Hours & Contact Info (For Emergencies Only)

Developmental Pathways' after hours support line is meant for Case Management-related *emergencies that cannot wait until the next business day.

Support Staff Hours:
Monday-Thursday | 5:00 PM - 9:00 PM
Friday-Sunday | 9:00 AM - 9:00 PM

After Hours Support Line: 720.984.6584
When you call, leave a message that includes the individual's full name and DOB. If a message is not left, we are not able to return your call. Calls are typically returned within one hour.

*For life threatening or other emergencies, call 911 or visit the nearest ER. You can also contact Colorado Crisis Services at 1.844.493.8255 or text TALK to 38255 or visit for more information.

Key Leadership


Bob Ward

Vice President

Bob joined Developmental Pathways in January 2005 and provides executive leadership over all Case Management functions. Bob is the father of a young man with autism in a Medicaid Waiver Program. Prior to coming to Pathways, Bob worked in both the private sector and government for over 20 years as an attorney and executive manager. He has experience in special education issues, healthcare, banking, and Medicaid. Bob currently serves on the state Medical Assistance and Services Advisory Council. He is a past chair of the Colorado Special Education Advisory Council. Bob is a graduate of the State University of New York and the University of Denver College of Law.


Darcy Tibbles

Director of Program Quality

Darcy joined Developmental Pathways in November of 2006 and currently serves as the Director of Program Quality. Darcy has nearly 20 years of professional experience in operations, leadership, project management, and customer service and support.  Darcy has served in multiple roles here at Developmental Pathways. Darcy is devoted to supporting her department in fulfilling the vision and mission of Developmental Pathways through person-and-family-centered practices.

Darcy is a Colorado native, born and raised in the Denver metro area and a graduate of the University of Colorado at Denver.  Darcy is a fan of Rocky and Bullwinkle and quirky puns. Darcy has received special recognition in leadership and support of people with intellectual and developmental disabilities/delays and has been recognized as a “Professional of the Year” in the field.


Amy Grogan

Director of Case Management

In January of 2017, Amy joined Developmental Pathways’ team to serve as an Associate Director of Case Management, overseeing enrollment, active case management and crisis supports for individuals residing in our catchment area and currently serves as the Director of Case Management. She has spent 17 years working in the disability field and has served in a variety of roles, including therapeutic support staff, case manager, program manager and senior leadership for a Program Approved Service Agency.  Amy takes a thoughtful, person-centered approach to her work and is committed to supporting her department in delivering top-notch case management services through collaboration and strong partnerships with individuals, families, and external stakeholders. Amy graduated from the University of Pittsburgh and holds a master’s degree in Social Work. Amy is a member of the District Accountability Committee for Douglas County School District. She lives in Highlands Ranch with her husband and three daughters.





*To ensure a staff member is available to assist you, please contact the Intake Team to schedule an appointment. We may not be able to accommodate walk-in visitors.