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Case Management & Program Quality Departments

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Our Case Management and Program Quality departments focus on providing great customer service while assisting the individuals we serve and their families towards meeting their goals and living a meaningful life. Using a Person-Centered approach, we strive to empower individuals in services to have input and control of their lives and make safe and informed choices. You’ll see us refer to “supports and services” as benefits that each of the HCBS waivers provides. What we mean by that is: we’ll connect you to provider agencies who perform services such as therapies or personal care, and we’ll also provide support through our case management team as you navigate Medicaid benefits, various paperwork, and finding the care you or your loved one desires.

Why Choose Developmental Pathways?

We Will Help You…

  • Understand what services are available and help you determine if you meet the criteria for developmental disability services
  • With enrolling you in the available waiver or state-funded program that is right for you
  • Determine the right combination of care, activities, and support needed to live a meaningful life
  • Develop a service plan and assist you in finding providers and meeting your goals for mental health, emotional, social, and medical services
  • Ensure your health, safety, and other needs are met, and your rights are respected
  • By monitoring the service plan for effectiveness and satisfaction


For a list of PASAs sorted by city or by county, click here.

Business Hours
Monday-Thursday | 8:00 AM - 6:00 PM (MST)

Contact your Case Manager or call 303.360.6600

Call the Intake Line at 303.858.2260

If you are unsure of your Case Manager's contact information or for all other inquiries, call the main line at 303.360.6600 and the receptionist will direct your call.

Developmental Pathways' after hours support line is meant for Case Management-related *emergencies that cannot wait until the next business day.

Support Staff Hours:
Monday-Thursday | 5:00 PM - 9:00 PM
Friday-Sunday | 9:00 AM - 9:00 PM

After Hours Support Line: 720.984.6584
When you call, leave a message that includes the individual's full name and DOB. If a message is not left, we are not able to return your call. Calls are typically returned within one hour.

*For life threatening or other emergencies, call 911 or visit the nearest ER. You can also contact Colorado Crisis Services at 1.844.493.8255 or text TALK to 38255 or visit for more information.

Key Leadership


Amy Grogan

Vice President of Case Management

In January 2017, Amy joined Developmental Pathways’ team to serve as an Associate Director of Case Management, overseeing enrollment, active case management, and crisis supports for individuals residing in our catchment area. In April 2019, she began leading the department as Director and currently serves as the Vice President of Case Management.

As a leader, Amy takes a thoughtful, person-centered approach to her work. She is committed to supporting the department in delivering top-notch case management services through collaboration and strong partnerships with individuals, families, and external stakeholders.

Amy has worked in the disability field since 2003. She has served in various roles, including therapeutic support staff, case manager, program director, and senior leadership for a Program Approved Service Agency (PASA).

Amy graduated from the University of Pittsburgh and holds a master’s degree in Social Work. Amy is a member of the District Accountability Committee for Douglas County School District. She lives in Highlands Ranch with her husband and three daughters.





*To ensure a staff member is available to assist you, please contact the Intake Team to schedule an appointment. We may not be able to accommodate walk-in visitors.